Frequently asked questions

Why choose MUVADO?

MUVADO is built for busy, professional parents saving for a lifestyle where paid work is optional. We understand you don’t have your future all mapped out. Your life moves fast. Travel. Family. Career. Opportunities arise and have to be taken.

We specialise in moving you from financial chaos to financial organisation. You can expect prompt responses, honest conversations, and thorough analysis when working with MUVADO. We prioritise action and embrace technology.

Are you ready to take advantage of opportunities and build your ideal life? We’re here to help you.

What services does MUVADO offer?
1. MUVADO 100 day plan

Your initial financial plan to deliver on your key objectives and get you moving towards your ideal life. MUVADO’s 100 day plan helps you understand your current position and take action to improve your financial future. Find out more here.

2. MUVADO Membership

Become a MUVADO member and receive ongoing financial advice, coaching and support to stay on track, maximise opportunities and reach your goals.

3. MUVADO Mortgages

Mortgage advice for home movers, first time buyers and those coming to the end of their mortgage deal and looking for a re-mortgage.

4. MUVADO Protection

Protection only advice to financially protect your family in instances of death, being unable to work due to ill health, or critical illness. We ask the tough questions to take you towards financial security in these scenarios.

ARE YOU INDEPENDENT?

Yes, MUVADO is an independent financial planner.

We can research the whole of the market, without restriction, to find the most suitable products for your unique situation. The alternative is a restricted financial planner. A restricted financial planner must choose products for you from a selection available through a larger company.

IS MY MONEY SAFE WITH YOU?

MUVADO does not hold client money and will never ask you to send money to MUVADO other than to pay pre-agreed fees.

MUVADO Money Limited is an appointed representative of Sense Network which is authorised and regulated by the Financial Conduct Authority to provide financial advice for financial products. The financial products we recommend are with various providers and each provider has systems and controls in place to protect your assets. All client assets are held separately to the company’s financial assets giving further protection.

Additional layers of protection are provided through the Financial Ombudsman Service (FOS), who are available to settle any complaints between financial services businesses and consumers, and the Financial Services Compensation Scheme (FSCS), who provide compensation in instances where financial services firms fail.

We can provide more information on how this works as part of our financial advice process within the MUVADO 100 day plan.

WHERE DO WE MEET?

We are comfortable meeting in person at a professional meeting room that we can hire locally, on video call, or at your home if you’d prefer.

All we need is a good Wi-Fi connection, water, and somewhere to sit.

WHAT ARE YOUR FEES?

There’s no fee for our initial call (up to 30 minutes) or our discovery meeting (60-90 minutes on Zoom or in person).

From there, MUVADO charges fees based on the level of service you need. For our initial 100 day plan that delivers on your key objectives and gets you on track, fees range from £995 to £4,495.

To benefit from ongoing financial advice, coaching and investment management, monthly memberships range from £175/month to £745/month. Further information can be found on our fees page.

For life insurance, critical illness cover, or income protection insurance recommendations, MUVADO usually receives commission from the provider. This works similarly for mortgage advice, where the mortgage provider will pay MUVADO a fee when the mortgage starts.

All fees payable to MUVADO will be clearly stated as part of our recommendations and reported on annually.

HOW DO YOU SET THE LEVEL OF YOUR FEES?

Our fees aim to work like your solicitor or your accountant. MUVADO’s membership fees are a monthly retainer contributing towards the number of hours it takes to provide our members with the services outlined.

Our fees are based broadly on the number of hours it takes to provide the service. We set hourly fees based on complexity of tasks and the skills needed to complete them. We estimate the total number of hours it should take to complete all tasks and add these up to provide a total fee.

We understand the fixed fees aren’t perfect, no way of charging fees is, but we feel they are the best way to offer fair value to our members.

WHAT ARE THE OTHER FEES FOR INVESTING?

We often recommend investment and pension products as part of our service. Investment and pension providers charge their own fees.

Fees are dependent on the most suitable solutions based on your circumstances and objectives. Total fees for recommended investments by MUVADO tend to be in the range of 0.50% to 0.80%.

HOW ARE THE FEES PAID?

MUVADO’s 100 day plan fee will be payable directly to MUVADO by invoice. Muvado membership fees are paid by monthly, usually by direct debit through the provider recommended or by standing order directly to MUVADO.

Fees to MUVADO for mortgage and protection are usually paid directly from the provider recommended to MUVADO.

Platform fees and any discretionary investment management fees are taken from the cash balance available on the investment platform.

Investment fund charges are taken within the fund and you do not see the monetary amount actually being paid.

HOW REGULARLY WILL WE MEET?

As part of the MUVADO membership, we meet with MUVADO members a minimum of once a year. Often meetings are more frequent at the start as we get used to the right level of communication for you.

HOW DO YOU INVEST?

MUVADO has an evidence based investment philosophy. The investment strategy recommended for most members is low-cost, highly diversified and includes environmental, social and governance considerations. You can find out more about how we invest here.

As we are independent, MUVADO has full flexibility on choosing the right investment strategy for each member based on their needs and objectives.

WHO ARE SENSE NETWORK?

Sense Network takes responsibility for reporting and monitoring for over 120 independent financial advice companies.

Muvado Money Limited is an appointed representative of Sense Network. Sense Network report directly to the FCA on MUVADO’s business activity and monitor the financial advice provided by Muvado Money Limited to ensure it meets FCA standards.

WHAT’S THE DIFFERENCE BETWEEN A FINANCIAL PLANNER AND A FINANCIAL ADVISER?

A professional financial planner will follow a process that starts by asking you open questions to discover your needs and objectives. Financial planners seek to understand what your money is for, before building a plan to match your money to your current and desired lifestyle. Financial planners are long-term thinkers.

A traditional financial adviser tries to understand the numbers first and processes your requests without exploring further. They immediately tally up your investments and pensions, the current investment strategy and let the numbers tell the story of how best to move forward. Financial advisers are good at answering one question but can sometimes disregard your wider situation. Financial advisers prioritise products.

Financial planners ultimately provide financial advice following a thorough process of discovery and analysis.

A financial adviser might do the job for now, but engaging with a financial planner can solve more problems with more efficiency over the long-term.